Last updated: November 2025
Welcome to eSIMAccess.uk (“Website”), operated by STRATOS TECH LTD, registered in England and Wales, company address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Company,” “we,” “us,” or “our”).
By accessing or using our Website, purchasing any product, or interacting with our services, you agree to be bound by these Terms of Service.
If you do not agree, please do not use our Website.
1. Scope of Services
eSIMAccess.uk provides access to digital eSIM products and related connectivity services that allow customers to activate mobile data on compatible devices without a physical SIM card.
Our services include:
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Online purchase and delivery of eSIM activation codes/profiles
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Account and order management
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Customer support and troubleshooting assistance
We reserve the right to modify, suspend, or discontinue parts of our services at any time without prior notice.
2. Eligibility
To use our services, you must:
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Be at least 18 years old (or the legal age of majority in your country).
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Have the legal authority to enter into a binding agreement.
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Use a compatible, unlocked device capable of eSIM activation.
3. Account Registration
Some services require an account.
You agree to:
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Provide accurate, current, and complete information.
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Keep your login credentials secure.
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Accept responsibility for all activity under your account.
We reserve the right to suspend or terminate accounts found in violation of these Terms.
4. Purchases and Payments
All prices are listed in USD ($) or other supported currencies and include applicable taxes where required.
Payments are securely processed through Stripe and other authorized gateways.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Upon successful payment, your eSIM QR code or activation details will be delivered digitally to your registered email.
5. Refund Policy
eSIMs are digital, non-returnable products.
Refunds are only granted under the following conditions:
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The eSIM was not delivered within the promised timeframe.
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Activation failed due to a technical error on our side, and our team could not resolve it.
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The purchased plan was incompatible with your device and this was not clearly disclosed on our Website.
Refunds will not be issued for:
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Incorrect device compatibility when it was stated as unsupported.
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User error or incorrect installation.
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Unused data or partial usage.
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Change of mind after purchase.
Refund requests must be submitted within 48 hours of purchase to support@esimaccess.uk.
Approved refunds are processed to the original payment method within 5 – 10 business days.
6. Delivery of Digital Products
Delivery is electronic only.
Once payment is confirmed, the eSIM profile or QR code will be sent automatically via email or made available in your account dashboard.
We are not responsible for delays caused by:
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Email filtering or incorrect email addresses.
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Device configuration or network restrictions.
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Force-majeure events (e.g., global outages, carrier issues).
7. Use of the Website and Services
You agree not to:
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Use the service for any illegal or fraudulent activity.
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Interfere with or disrupt our systems or networks.
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Copy, modify, resell, or redistribute eSIM products or our content.
Misuse of the platform may result in suspension, termination, or legal action.
8. Intellectual Property
All Website content, branding, logos, and software are the property of STRATOS TECH LTD and protected by UK, EU, and international copyright and trademark laws.
You may not reproduce, distribute, or modify any content without written authorization.
9. Data Protection & Privacy
Your privacy is important to us.
All personal data is processed in accordance with our Privacy Policy and applicable data-protection laws (UK GDPR, EU GDPR, CCPA).
By using our Website, you consent to the collection and use of your data as described in that policy.
10. Limitation of Liability
To the fullest extent permitted by law, STRATOS TECH LTD shall not be liable for:
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Indirect, incidental, or consequential damages;
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Data loss, device damage, or network issues caused by third-party carriers;
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Unavailability of connectivity in certain regions.
Our total liability for any claim shall not exceed the total amount you paid for the eSIM in question.
11. Disclaimer of Warranties
All services are provided “as is” and “as available.”
We make no warranties, express or implied, regarding uninterrupted access, network coverage, or compatibility with all devices.
Coverage and speed may vary by region and carrier.
12. Third-Party Links
Our Website may contain links to third-party websites or services.
We are not responsible for their content, privacy policies, or practices.
Accessing such links is at your own risk.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed under the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of London, UK.
14. Changes to These Terms
We may update these Terms periodically.
The latest version will always be available on this page with an updated “Last updated” date.
Continued use of the Website constitutes your acceptance of the revised Terms.
15. Contact Information
For questions, concerns, or legal inquiries, please contact:
STRATOS TECH LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
📧 support@esimaccess.uk
📞 +44 7537 167272