eSimAccess - Privacy Policy

Last updated: November 2025

This Privacy Policy explains how STRATOS TECH LTD (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit and use our website https://esimaccess.uk (the “Website”) and our related services.

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including:

The UK General Data Protection Regulation (UK GDPR)
The EU General Data Protection Regulation (EU GDPR)
The California Consumer Privacy Act (CCPA/CPRA)
Other relevant global privacy frameworks

If you have any questions about this policy or your data rights, please contact us at:
📍 STRATOS TECH LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
📧 support@esimaccess.uk | ☎️ +44 7537 167272

1. Information We Collect

We collect both personal and non-personal information when you interact with our Website and services.

a. Personal Information

This includes data that can identify you as an individual, such as:

Full name
Email address
Phone number
Billing or mailing address
Payment information (processed securely by third-party payment processors such as Stripe)

We only collect this information when you voluntarily provide it, such as when you:

Purchase an eSIM or subscription
Register or create an account
Subscribe to newsletters or marketing emails
Contact our support team

b. Non-Personal Information

We also automatically collect data that does not directly identify you, including:

IP address and approximate location
Browser type and version
Device information (type, operating system, language settings)
Website usage data (pages visited, clicks, time spent)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our Website and services
Process transactions and deliver purchased products (such as eSIM profiles)
Respond to inquiries, support requests, or complaints
Personalize your browsing experience
Send transactional or marketing communications (only with your consent)
Prevent fraud and enhance platform security
Comply with legal obligations, tax, and regulatory requirements

3. Legal Basis for Processing (EU & UK Users)

We process personal data under the following legal bases:

Contractual necessity: to provide products or services you request
Legitimate interests: to improve user experience, prevent fraud, and ensure service reliability
Consent: for marketing communications and cookie tracking
Legal obligation: when required by law or authorities

4. Sharing and Disclosure of Information

We do not sell personal information.
We may share information only with:

Trusted service providers (hosting, payment processing, analytics, or marketing platforms) who process data on our behalf under strict confidentiality agreements
Regulatory authorities when required to comply with legal obligations
Business partners involved in delivering eSIM services or connectivity (for example, telecom partners providing network coverage)

These partners are contractually required to maintain the confidentiality and security of your data.

5. International Data Transfers

Your personal data may be transferred and processed outside your country of residence (for example, within the UK, EU, or the United States).
When such transfers occur, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data in compliance with GDPR and UK data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
When no longer needed, your data will be securely deleted or anonymized.

7. Security Measures

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Data Rights

Depending on your location, you may have the following rights:

Access – Request a copy of your personal data
Rectification – Correct inaccuracies in your information
Deletion (“Right to be Forgotten”) – Request deletion of your data
Restriction – Limit how we process your data
Portability – Obtain your data in a structured, machine-readable format
Objection – Opt out of certain data uses, including direct marketing
Withdraw consent – Revoke previously granted consent

To exercise these rights, contact us at support@esimaccess.uk.
We will respond to all verified requests within the timelines set by applicable laws.

9. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.
You can control or disable cookies through your browser settings or by using our cookie consent tool.
For more details, refer to our Cookie Policy.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors.
If we become aware that a minor has provided personal information, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
The updated version will always be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

STRATOS TECH LTD
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
📧 Email: support@esimaccess.uk
📞 Phone: +44 7537 167272